These terms were last updated 17/06/2026

​

Terms & Conditions

These Terms & Conditions (“Terms”) govern the use of the website Silver Meadow Studio (“we”, “us”, “our”, or “the Company”) and any purchases made through it. By accessing, browsing, or placing an order on this website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, Returns Policy, and Accessibility Statement.

 

For the purposes of this document:

• “we”, “us”, “our”, “the Company” all refer to Silver Meadow Studio Ltd.

• “you”, “your”, “the customer”, “the client” all refer to the person accessing or purchasing through this website.

​

1. General Information

• Business Name: Silver Meadow Studio Ltd

• Business Address: 1 Pavilion Square, Cricketers Way, Westhoughton, Bolton, England, BL5 3AJ

• Email Contact: info@silvermeadowstudio.co.uk

• Company Registration Number: 16803600

We reserve the right to update or amend these Terms at any time without prior notice. The version in force at the time of your order will apply.

​

2. Products

• All jewellery items are handcrafted and may feature natural variations in materials, stones, and finishes. These variations are not considered faults.

• We try our best to carefully source gemstones from trusted suppliers and always aim to obtain stones that have been ethically sourced where possible. While we make every effort to ensure the accuracy of all gemstone descriptions, the global gemstone supply chain is complex, and we must occasionally rely on information provided by our suppliers. As a result, we cannot guarantee that every gemstone has been identified or described without error.

If, within 12 months of the date of purchase, you believe a gemstone has been materially misidentified or misdescribed, you must notify us and provide a report from an independent qualified gemmologist or recognised gemmological laboratory confirming the misidentification or misdescription. We reserve the right to verify the findings before a remedy is offered.

Where a gemstone is confirmed to have been materially misidentified or misdescribed, we will offer you one of the following remedies:

• A refund of the difference between the amount paid for the gemstone as described and its fair market value if correctly identified, as reasonably determined by us, taking into account the independent gemmological assessment; or

• The option to return the complete jewellery item to us for a full refund of the purchase price, provided the item is returned in good condition, free from damage, alterations, misuse or excessive wear beyond normal inspection. Upon issue of the refund, ownership of the returned item will transfer back to us.

This policy applies only to material misidentification or material misdescription of a gemstone. It does not apply to natural variations in colour, pattern, inclusions, transparency, shape or other characteristics that are inherent to natural gemstones and contribute to their uniqueness.

This policy is in addition to, and does not affect, your statutory rights under applicable consumer protection legislation, including the Consumer Rights Act 2015.

​

3. Pricing & Payment

• All prices are listed in Pounds Sterling (GBP).

• Silver Meadow Studio is not currently VAT registered; therefore, no VAT is charged on any products or services.

• We reserve the right to change prices at any time, but orders placed before a change will not be affected.

• Payment must be made in full at the time of order via the secure payment methods provided at checkout.

​

4. Shipping Policy

4.1 Processing Times

• Most orders will be processed within 1–3 business days of receipt of payment.

• Made-to-order and custom items will take longer to process, depending on the complexity of the item. Estimated production times will be communicated at checkout.

• We do not guarantee exact delivery dates; all times quoted are estimates only.

4.2 Dispatch & Delivery

• Once an order is dispatched, you will receive a confirmation email with tracking details if available.

• Risk of loss or damage passes to the customer upon delivery to the shipping carrier.

• Customers are responsible for providing accurate delivery information. We are not liable for delays, losses, or mis-deliveries caused by incorrect or incomplete addresses.

4.3 Shipping Methods & Costs

• Shipping options and costs will be clearly displayed at checkout.

• Additional fees may apply for international shipping, remote locations, or oversized items.

• Customers are responsible for any customs, duties, taxes, or import fees in their country.

4.4 Delivery Delays

• We are not liable for delays caused by:

  • Courier or postal service issues

  • Customs inspections or clearance

  • Severe weather, natural disasters, or other force majeure events

• In such cases, we will make reasonable efforts to assist, but cannot guarantee delivery times.

4.5 Lost or Stolen Packages

• Once the item has been dispatched and handed to the carrier, Silver Meadow Studio cannot be held responsible for packages lost, delayed, or stolen during transit.

• We strongly recommend choosing tracked and insured shipping for high-value items.

4.6 International Shipping

• International customers are responsible for any import duties, taxes, or customs fees.

• Customs processes may result in additional delays, which are outside our control.

• All international deliveries are at the customer’s risk once dispatched.

4.7 Packaging

• Items are securely packaged to minimise risk of damage during transit.

• We cannot accept responsibility for damage caused by carriers, except where proof of mishandling exists.

4.8 Refused or Undeliverable Orders

• If an order is returned to us as undeliverable, we may refund the item cost minus any shipping charges or re-dispatch at your expense.

• Multiple failed delivery attempts may incur additional fees at our discretion.

4.9 Tracking & Customer Responsibilities

• Customers are responsible for monitoring tracking information and ensuring someone is available to receive the package.

• We are not liable for packages left in unsafe locations by the carrier.

​

5. Returns, Refunds & Cancellations Policy

5.1 Right to Cancel (UK & EU Customers)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 calendar days from the day after you receive the goods, without giving any reason, unless an exemption applies (see Section 5.2).

To exercise this right, you must notify us in writing at info@silvermeadowstudio.co.uk within the 14-day period. You must then return the goods to us within a further 14 days.

5.2 Exemptions from Cancellation Rights

The right to cancel does not apply to:

• Custom, bespoke, or made-to-order jewellery.

• Earrings (for hygiene reasons), unless faulty.

• Items that have been worn, damaged, or altered by the customer.

5.3 Cancellations

Made-to-Order Items

• Production begins within 48 hours of purchase.

• Orders cancelled within 48 hours will incur a 5% cancellation fee.

• Orders cancelled after 48 hours will incur a 20% cancellation fee.

• Once a made-to-order item has been completed or dispatched, cancellations and refunds are not permitted unless the item is faulty.

Custom & Bespoke Items

• Custom and bespoke items are exempt from the statutory 14-day cancellation rights.

• Cancellations are subject to the same terms as made-to-order items unless otherwise agreed in writing.

Ready-to-Ship Items & Loose Gemstones

• Orders cancelled before dispatch will incur a 5% cancellation fee.

• Once dispatched, cancellations are not permitted.

5.4 Condition of Returns

Returned items must be:

• Unworn, unused, and in the same condition as received.

• Returned in their original packaging.

Failure to meet these conditions may result in a partial refund or refusal of the return.

5.5 Return Shipping

• Customers are responsible for return postage costs unless the item is faulty or incorrect.

• Tracked and insured delivery is recommended; we cannot be held responsible for items lost or damaged in transit.

5.6 Refunds

• Once returned goods are received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed within 14 days of receipt of the returned goods. Refunds will be made via the original payment method only.

• Original shipping costs are non-refundable, except where the item is faulty or incorrectly supplied.

5.7 Faulty or Damaged Goods

If your item arrives faulty or damaged, please notify us within 30 days of delivery. To help us resolve the issue efficiently, you must provide clear photographs of the damage or fault within 5 days of receipt of delivery.

Upon receipt of evidence, we will assess the claim and may request that the item be returned for inspection. Where the item is confirmed to be faulty or damaged, we will offer a repair, replacement, or full refund at no additional cost.

5.8 Repairs & Aftercare

We offer a repair service for some accidental damage outside of the returns period. Charges may apply; please contact us for a quotation.

​

6. Intellectual Property

All designs, photographs, logos, text, and content on this website remain the intellectual property of Silver Meadow Studio Ltd and may not be reproduced, copied, or used without prior written consent.

​

7. Limitation of Liability

• To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

• Our liability is limited to the value of the order placed.

​

8. Privacy Policy

At Silver Meadow Studio, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or make a purchase.

8.1 Information We Collect

We may collect personal information such as your name, email address, billing and shipping address, and payment details when you place and order or sign up for our newsletter. We may also collect non-identifiable data, such as website usage patters, to improve your experience.

8.2 How We Use Your Information

We use your information to:

• Process and fulfil your orders.

• Communicate with you about your purchases or inquiries

• Send you updates. promotions, and newsletters (if you have opted in)

• Improve our website and services.

8.3 Sharing Your Information

We do not sell, rent or trade your personal information to third parties. We may share your data with trusted service providers that are necessary to process payment, ship orders, or provide website functionality.

8.4 Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can adjust your browser settings to manage or block cookies.

8.5 Data Security

We take reasonable precautions to protect your personal information. However, no online transmission is completely secure, and we cannot guarantee absolute security.

8.6 Your Rights

You may access, update, or request deletion of your personal information at any time by contacting us at info@silvermeadowstudio.co.uk

8.7 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted to this page with an updated revision date

​

9. Accessibility Statement

We are committed to making our website accessible to all users, regardless of ability or technology.

• Our site aims to comply with recognised accessibility standards (such as WCAG 2.1).

• We strive to ensure text is clear and readable, images include alternative descriptions, and navigation is user-friendly.

• If you experience any difficulty accessing content or features, please contact us at info@silvermeadowstudio.co.uk and we will make reasonable efforts to provide the information in an alternative format.

​

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

​

11. Contact Information

For all enquiries, please contact:
Business Name: Silver Meadow Studio Limited
Email: info@silvermeadowstudio.co.uk
Business Address: 1 Pavilion Square, Cricketers Way, Westhoughton, Bolton, England, BL5 3AJ