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Shipping Policy

This policy was last updated 01/09/2025

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Shipping Policy

1.  Processing Times

  • Most orders will be processed within 1–3 business days of receipt of payment.

  • Made-to-order and custom items will take longer to process, depending on the complexity of the item. Estimated production times will be communicated at checkout.

  • We do not guarantee exact delivery dates; all times quoted are estimates only.

2 . Dispatch & Delivery

  • Once an order is dispatched, you will receive a confirmation email with tracking details if available.

  • Risk of loss or damage passes to the customer upon delivery to the shipping carrier.

  • Customers are responsible for providing accurate delivery information. We are not liable for delays, losses, or mis-deliveries caused by incorrect or incomplete addresses.

3. Shipping Methods & Costs

  • Shipping options and costs will be clearly displayed at checkout.

  • Additional fees may apply for international shipping, remote locations, or oversized items.

  • Customers are responsible for any customs, duties, taxes, or import fees in their country.

4. Delivery Delays

  • We are not liable for delays caused by:

    • Courier or postal service issues

    • Customs inspections or clearance

    • Severe weather, natural disasters, or other force majeure events

  • In such cases, we will make reasonable efforts to assist, but cannot guarantee delivery times.

5. Lost or Stolen Packages

  • Once the item has been dispatched and handed to the carrier, Silver Meadow Studio cannot be held responsible for packages lost, delayed, or stolen during transit.

  • We strongly recommend choosing tracked and insured shipping for high-value items.

6. International Shipping

  • Silver Meadow Studio Ltd do not currently offer international shipping.

7. Packaging

  • Items are securely packaged to minimise risk of damage during transit.

  • We cannot accept responsibility for damage caused by carriers, except where proof of mishandling exists.

8. Refused or Undeliverable Orders

  • If an order is returned to us as undeliverable, we may refund the item cost minus any shipping charges or re-dispatch at your expense, unless this was a made to order piece, in which case made to order terms and conditions apply.

  • Multiple failed delivery attempts may incur additional fees at our discretion.

9. Tracking & Customer Responsibilities

  • Customers are responsible for monitoring tracking information and ensuring someone is available to receive the package.

  • We are not liable for packages left in unsafe locations by the carrier.

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